Frequently Asked Questions

Q: Can I volunteer?
We welcome anyone who is low-risk, healthy, and has access to transportation to volunteer. If you or any family members are immunocompromised or experiencing any signs of any sickness, please DO NOT volunteer.
Q: Am I eligible for your services?
Anyone who is or lives with someone who is immunocompromised, over 60, or a healthcare worker, is perfectly eligible for grocery delivery.
Q: How do volunteers pay for groceries?
Volunteers will be reimbursed after delivery via Venmo/cash/check. We recommend sending a picture of your receipt to your match prior to delivery, and picking up payment at the door simultaneous to delivery.
Q: How do I know if I have a match?
Once you volunteer, if there is someone currently in need around you, we will contact you with their contact information, instructions, and our safety protocol.
Q: More questions?
Contact us with any further questions or concerns. Email or call (650) 382-2677 and we will get back to you as soon as possible! 

MVHelps is organized by private citizens for the greater good of our community and is a not-for-profit organization. MVHelps does not accept risk or responsibility for any of its volunteers or facilitators. We take your private information very seriously, and will only use it to match you with a volunteer.

© 2020 by MVHelps